About Travelwise

Comprehensive Tours

Travelwise, formerly known as Coach Tours Australia, is a fully independent, Australian-owned company founded and operated by Steve Gatland. Established in 2005, Steve’s philosophy is focused on Safety, Reliability, Comfort, Creativity and Value for Money.

Travelwise provides tours, mini bus & coach charter, performance and event transport.

Explore Australia in Comfort

Travelwise operates in all areas of Australia. Some of our tours head to Tasmania, the Kimberley and the Blue Mountains.

• Check out our Planned Tours, Performances & Events page for tour dates as well as upcoming performances and events.
  
  
• Check out our Group Packages page to learn more about our charters and group tours.
   
• Visit our Reservations  page to book today!

Steve creates, coordinates and is present on all tours and charters along with the lovely Fay McNally as hostess and tour guide.

With Coach Tours Australia, you are not just a tourist – you are our guest. Our coaches have large LED TVs with DVD entertainment and Wi-Fi. We also supply morning teas and happy hour whilst in transit. You’re bound to have a great time throughout the tour, no matter where you’re going or how long it takes to get there!

If you are trying to avoid a long haul, drive one way! Let us drive you through several destination spots then fly back to avoid a longer trip! Or fly to get to one of our pickup sites and take the tour from there!

Large LED Screens

Even with the panoramic views offered by our motor coaches, sometimes, you simply get tired of watching the road pass by – plus, during the night-time, it’s difficult to see anyway. 

Luckily, when you travel with Travelwise, you never have to worry about growing bored on one of our trips.All of our coaches are equipped with large-screen LED TVs. Bring your favourite DVDs, family movies and more to enjoy while you’re on the trip. 

While we do the driving, all you have to do is sit back and enjoy the show.

On-Board Movies

“Are we there yet? Are we there yet?”

Nobody asks this question when he or she travels with Travelwise. It’s not just because our charming tour operators keep the trip lively and fun. It’s also because, when all else fails, you can pop in a DVD on our large-screen LED and let the entertainment begin.

 Going to a special event or leading a school excursion? Prep everyone for the big event by putting a documentary into our DVD player. Keep the kids quiet and well-behaved during a school excursion by showing some of their favourite movies. We can work with you to co-ordinate just the right entertainment for your trip.

On-Board Wi-Fi

Whether you’re travelling for work or play, chances are, you want to stay connected. Why not use the time when you’re on the coach to upload photos to Facebook or get some work done? If you’re running a school excursion, there is a benefit to letting the kids play with their phones on the trip – it’ll keep them happy and in their seats.

With our on-board Wi-Fi, it’s easy to accomplish all of this! Our Wi-Fi is easy to use, so you can connect your mobile, laptop or tablet and start surfing. Check your emails, keep up with social media or download a new book for your e-reader. We’ll help you render travel time into productive time.

Learn More

 If you want to learn more about our on-board entertainment – LED screens, movies or Wi-Fi service – we urge you to contact us today. We are happy to answer your questions and make sure you know everything you need to know about our on-board entertainment. No matter where you’re going or how long it’ll take to get there, you’ll be able to enjoy world-class entertainment throughout the trip. Get in touch with us today to learn more.

Whether you want to see one of Australia’s hottest shows or take an extended tour of a new and exciting part of the country, trust Coach Tours Australia. We offer a wide range of tour options, from day tours and overnight tours to extended tours and even performances. 

If there is a huge cultural event or must-see attraction, you can bet that Travelwise will get you there. We regularly offer overnight tours to help you see some of the best sights Australia has to offer. Check out our upcoming tours and book yours today!

Tours coming soon!

Sometimes, a single day isn’t enough to fully enjoy a particular destination. If you’d like to extend your trip, call on Coach Tours Australia. We are proud to offer extended tours at popular destinations throughout Australia and New Zealand. We’ll help you take a few days and really see the sights.

No Long-Haul Tours Here!

If a long coach tour from, say, Brisbane or Sydney to Perth sounds daunting and more than you want to take on, don’t worry. At Coach Tours Australia, we offer something no other coach company does: air travel. We don’t fly the planes ourselves, but we will fly you from the major Australian airport closest to your home directly to the major Australian airport closest to your destination. This convenient travel option allows you to spend more of your holiday seeing the sites.

Luxury Accommodations Every Step of the Way

While you’re on the tour, you’ll get to enjoy our luxurious motor coaches , including large LED TVs. And when it’s time to turn in, the luxury doesn’t end. We’ll arrange for you to stay at some of the best 4 and 5 star hotels in the area, so you can relax in comfort and be fully ready to start the next day’s tour.

Booking Terms & Conditions

* Tour price and seat availability is guaranteed upon payment of deposit.

* Deposit payment due on booking, Balance due 30 days out from departure

* The operator reserves the right to amend, accommodation, itinerary, mode of transport if circumstances arise.

* Passengers joining overnight tours are restricted to ONE (1) carry-on bag per person. 

* Tour operator is not responsible for any loss, injury or damage sustained by tourist including those occurring outside the touring program.

* The tour operator will make every effort to safeguard the client's personal property but the tour operator cannot be held responsible for personal injury or loss due to events beyond the tour operator's control. "Travelwise Mid North Coast" does not accept any responsibility for any injury, loss or misrepresentation.

* The customer agrees to pay "Travelwise Mid North Coast" the cost of travel services ordered. All fees are GST inclusive and "Travelwise Mid North Coast" will issue the customer with a valid Tax Invoice in respect of this booking.

NOTE: Guests may be asked to perform coach seat rotations if required.

Customer Cancellation Policy (unless otherwise stated)
* Deposit Paid non-refundable (deposit used for flights and / or concert tickets etc.)                           

* Up to 30 days from departure: Up to 100% amount paid refundable at the discretion of the operator (less deposit paid)
* Within 30 days from departure: 100% amount paid non-refundable (including deposit paid)

* Customer cancellation policy does not apply to bookings that have been affected by Pandemics, Border Closures, Hot Spots isolation order and Covid 19.

* Travelwise Mid North Coast will not provide any refund to a participant for a simple change of mind.

* Travelwise Mid North Coast will not provide any refund to a participant for medical reasons. Please consult your Travel Insurance provider should a medical issue prevent you from travelling.

* If a border closure, hot-spot, lock-down or isolation order takes place during a Travelwise tour or trip, the participant will receive credits for the potion of the tour or trip that was missed.

Border Closures, Pandemic Hot Spots & Covid 19 Policy (unless otherwise stated)

* Participants of a Travelwise Mid North Coast tour can keep their amount paid in credit or move their amount paid to any other planned Travelwise tour should a border closure, hot-spot, isolation order or lock-down prevent the participant from traveling.

 * If a border closure, hot-spot, lock-down or isolation order affects a Travelwise customer during a Travelwise tour or trip, the customer will receive available credits for the portion of the tour or trip that was missed.

*If a Travelwise service provider does not make credits available in lieu of missed accommodation, meals, activities, flights, tours or trip portion, Travelwise will not provide compensation, credits or refund to the customer.

*Travelwise Mid North Coast will not provide a refund for any pandemic or COVID 19 related issue or restriction.

Re-scheduling Policy (unless otherwise stated)

*Should any trip booked by the customer be re-scheduled by Travelwise Mid North Coast, the participant will be encouraged to join the re-scheduled trip. The participant also has the option to move their amount paid to any other planned Travelwise Mid North Coast Trip.

NOTE: Travelwise Mid North Coast recommends Covermore “Annual, Multi-Trip Travel Insurance” Phone 1300 728 822.

Travelwise Mid North Coast – Privacy Policy
Travelwise Mid North Coast ABN 8292986589 (“us”, “our” or “we”) respects your privacy and this policy sets out how we collect, use, store, disclose and otherwise treat your personal information as required by the Australian Privacy Principles (“APPs”) set out in the Privacy Act 1988 (Cth) (“Privacy Act”). Your personal information is collected by us for the primary purpose of providing travel services to you.

In providing us with your personal information you are agreeing that this Privacy Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as outlined in this Privacy Policy. If you do not agree to the privacy practices outlined in this Privacy Policy you must not provide us with your personal information. However, this may affect the services that we can provide to you.

1. Collection of your personal information

The personal information collected, held, used and disclosed by us is collected from you either directly, by our personal travel managers or from third parties.

We only collect personal information that is necessary to assist us in providing the services you request. The types of personal information that we collect from you depends on your individual circumstances and on the type of service that you request from us. For example, when you request us to make your travel arrangements, we (or our personal travel managers) collect personal information such as:

(a) title (gender);

(b) name;

(c) date of birth;

(d) address;

(e) email address;

(f) postcode;

(g) nationality;

(h) credit card or other payment details including billing address;

(i) travel details;

(j) passport number;

(k) dietary requirements;

(l) other information relevant to travel arrangements;

(m) IP address of visitors to our website; and

(n) using cookies to store a user’s name and password on their computer for future visits to our website.

Sensitive information is collected if it is relevant to the provision of travel related services, such as insurance cover. This could include, but is not limited to, health information, religious practices or details of a criminal record that may be relevant to your travel arrangements.

We (or our personal travel managers) may collect your personal information in a variety of ways, including the following methods:

(a) information given directly by you when making a booking either with us directly or with one of our personal travel managers. This information will usually be provided in person during a meeting, online, by facsimile, by writing to us or by telephone;

(b) information you provide on our website, such as to register online for special deals, competitions or to receive our newsletters;

(c) from one of our affiliated companies;

(d) from other travel agents or service providers;

(e) from market research companies;

(f) from third party service providers that collect personal information when providing you with a service and then provide that information to us, such as frequent flyer programs; and

(g) through cookies or our server software.

2. Use of your personal information

We collect your personal information for the primary purpose of providing travel related services, including:

(a) to make bookings with travel service providers, such as airlines, hotels and tours, on your behalf;

(b) to fulfil administrative functions associated with your purchase order, such as billing;

(c) to correspond with you in relation to the travel services you have requested;

(d) to provide you with promotional and marketing materials that may be of interest to you;

(e) using the IP address of visitors to our website to help diagnose problems with our server, to administer our website and for statistical purposes.

We will not sell our client database to third parties and will only use your personal information for the purpose for which it was provided or a related secondary purpose, unless you agree otherwise or the use and disclosure is permitted under the Privacy Act.

3. Disclosure of personal information:

Your personal information may be disclosed to third parties in the following circumstances:

(a) as required or authorised by law, such as where unlawful activity has been engaged in, or is suspected of being engaged in, as required by law enforcement officials or agencies; and

(b) to travel service providers, such as travel wholesalers, tour operators, airlines, hotels and other service providers for the purpose of providing you with the travel services that you have requested.

When we book travel arrangements for you and collect your personal information we act as agent on behalf of travel service providers, such as airlines, tour companies, travel insurance providers and hotels who are responsible for providing your services.

The personal information that we need to disclose to third party travel suppliers to provide you with the travel services you request may include sensitive information.

Some of the travel service providers that we disclose your personal information to may be located outside Australia. The overseas travel service providers may not have privacy standards equivalent to the standards imposed in Australia. We do not exercise any control over the privacy practices of overseas recipients. If you do not consent to this you should not disclose your personal information to us.

4. Security of your personal information

The personal information that we collect from customers will be stored on our server in Australia and may be accessed by our employees.

We take reasonable steps to:

(a) ensure that personal information that we collect, use and disclose is accurate, complete, up-to-date and relevant, having regard to the purpose of the use or disclosure and stored in a secure environment;

(b) implement physical, electronic and organisation steps to protect your personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure;

(c) regularly review and update our security measures to maintain the security, integrity and privacy of personal information that we collect;

(d) destroy or de-identify personal information when it is no longer required.

Security measures that we have in place to protect your personal information include the following:

(a) employing industry standard techniques such as firewalls, virus scanning tools and encryption;

(b) requiring employees and personal travel managers to use logins and passwords for access to all systems;

(c) requiring all staff and contractors to maintain the confidentiality of customer information; and

(d) using secure networks when transmitting electronic data.

To the extent permitted by law, we are not liable for any unauthorised access to your personal information or for any other security breach.

5. Unsubscribing

You can unsubscribe from receiving communications from us at any time. If you do not wish to receive any further marketing material from us click on the unsubscribe link.

6. Access to, and correction of, your personal information

You are able to access and correct your personal information held by any of our personal travel managers by contacting that personal travel manager directly.

You may request access to, or correction of, any of your personal information that we hold by contacting us directly using the details set out below. We will respond to your request within a reasonable period after it is made and may recover from you our reasonable cost of providing you with access.

7. Third party websites

Our website contains links to other websites that are not controlled, operated or maintained by us. We are not responsible for the privacy practices of those websites. Before providing your personal information to such websites, you should read, and ensure that you understand, their privacy policies.

8. Updates to our privacy policy

This privacy policy is subject to change without prior or separate notification. Any changes will be posted to our website.

9. Cookies

We use cookies on our website to improve your experience of using the website and to deliver content that is specific to your interests. A cookie is a small file which is placed on your hard disk and is used by our website to identify you when you visit the website and to store details about your use of the website.

If you do not wish to receive cookies, or prefer to use the website anonymously, you should adjust your internet browser settings accordingly.

10. Complaints

If you have a complaint about the way we have dealt with your personal information, or if there has been a breach of the Australian Privacy Principles, please contact us directly using the details set out below. We will respond to your complaint within a reasonable time.

11. Travelwise Mid North Coast contact details

TRAVELWISE MID NORTH COAST

77 Boomerang Drive

Boomerang Beach NSW 2428

Consumer Line: 0411 568 022

info@travelwise.net.au

Attention: Privacy Officer